A-1 Koi  Ponds & Maintenance CO .  

"Greater Bay Area Koi and Pond Construction Since 1986"



terms and conditions

Packaging Information.
  • Koi are placed in large size, doubled, heavy-duty bags filled with water and pure oxygen.
  • Styrofoam insulation, along with ice pack will be used when needed.
  • All Koi are shipped in heavy duty cardboard boxes used for shipping live koi.

Terms and conditions

NO RETURNS OR REFUNDS ON KOI, SORRY. We only guarantee live arrival when the Koi box is fully intact. If the box is fully intact and the Koi died upon delivery You must notify us within 3 hours by email, phone or fax in the unfortunate event that the Koi died during arrival of shipping. You must take a digital picture of the Koi and email it to us as soon as possible after you have contacted us.

IMPORTANT – We cannot accept responsibility for delays or damages by the carrier during the shipping of your new Koi. Inspect your packages upon delivery before signing for it. Make a note on the delivery receipt or notify the driver if shipped UPS. Contact the carrier to file a damage claim as we cannot assist you on a settlement claim with the carrier. Again if you see damage to your box of Koi upon arrival open it immediately.

• We guarantee you will receive the exact Koi you purchased.
• All sizes are approximate.

 

  • Nicks Nishikigoi guarantees live arrival to the airport nearest you.
    (You must pick up shipment within two hours of arrival.)
  • Thttps://members.webs.com/MembersB/EditPage/index.jsp?pageID=260227293here is a minimum of $300 for each order.
  • There is a $25.00 packing and handling charge on orders under $500.00 in invoice value.
  • Fish will be shipped via Delta Dash, SouthWest, or FedEx.
    Air cargo shipping rate range from $65-$75 per box. (Actual shipping cost will vary depending on weight and Airline)
    FedEx Shipping rate range from $65 and up per box. (Actual shipping cost will vary depending on weight)
  • Supplies are shipped via UPS or FedEx.
  • All orders may be prepaid by credit card or check.

Prefered Methods of payment are: Visa / MasterCard, Paypal